Telecom Fiji Limited (TFL) is one of the largest facilities-based providers of fixed line communication and networking services in Fiji. We connect businesses and residents with advanced networking, communications and technology solutions suitable for their needs. Through our expansive Ethernet-over-copper footprint, we can deliver high-bandwidth services to businesses than any other communications company
The TFL network consists of 55 telephone exchanges throughout Fiji and Rotuma, connecting more than 101,000 customers. TFL provides and operates telecommunication services in Fiji under the provisions of the Post & Telecommunications Decrees 1989.
This license gives the company a monopoly on the provision of fixed line services, but the provision telecommunication equipment is open to competition.
The Post & Telecommunication Decree established the Fiji Post & Telecommunications Limited (FPTL) and was registered as a government commercial company under the Public Enterprise Act 1996. On 1st July 1996, FPTL were split into two (2) separate entities Telecom Fiji Limited and Post Fiji Limited. Consequently, Telecom Fiji Limited is now a limited liability company under the Company’s Act.
Telecom Fiji offers a full range of products and services over our highly scalable and secure network, including data networking solutions, managed services, collocation, cloud services and a comprehensive suite of voice products. TFL recognizes that needs vary and as such has developed solutions tailored to address the healthcare, government, education, and professional services sectors as well as our residential customers. We have also developed solutions to address the broader needs of the marketplace, including business continuity, collaboration, communications, connectivity and security.
At Telecom Fiji Limited, we understand our customers need reliable, secure and flexible solutions delivered with unmatched expertise and quality of service. With an unwavering focus on superior customer service, TFL has earned some of the highest customer loyalty and customer satisfaction ratings in the telecommunications industry.
To become the undisputed leader in Integrated telecommunications by Empowering Fijians and by Revolutionizing the way people interact, communicate, entertain and transact with each other.
We foster meaningful and positive changes whilst empowering peoples’ lives by delivering information and communications technology enabled products, services and applications.
The technology, products and services are the central core of what we are. We are effective, robust and relevant. We aim to ensure that we continue to improve and modernize our range of services for the benefit of users and to use innovative technologies to reach beyond the coverage of traditional networks.
(2) SERVICE TO OUR STAKEHOLDERS:
(i) CUSTOMERS: Our customers are the focus of what we do, we strive to deliver to the service levels we have established and to provide reliable services that enhance and add value to our customers. We will earn the respect and loyalty of our customers. Our customers prefer to do business with us because they trust us.
(ii) EMPLOYEES: Our employees are fully committed and motivated to developing, providing and servicing ICT products, applications and services for the benefit of our customers. We do this, not because we have to work but because what we do is fulfilling and we are passionate about the benefits for customers. Our individual strengths are amplified through teamwork. We will treat each other with dignity and respect, we will not compromise ethics and integrity, the cornerstone of making TFL a Great Place to Work.
(iii) SHAREHOLDERS: Our shareholders are important stakeholders, they have invested important resources in our business. In turn, as we achieve success in our business by excelling in all areas above, we will achieve and deliver rewards to our shareholders in an enduring manner.
(iv) COMMUNITY: More than just being a provider of products and services, TFL is important to communities and society in Fiji, we are a force for meaningful positive change and sustainable development. Our products and services is the underlying enabler of the economy and help to close the economic divide, we are in nation building through rural telecommunications, e-commerce, e-health, e-education. The value of our brand comes from recognition of our importance to society.
(V) SUPPLIERS & PARTNERS: Our suppliers and partners are critical to TFL’s success. They bring expertise, skills & enthusiasm to collaborate and work jointly with TFL with trust and integrity to build and deliver new products and services, create new customer experiences, create and enter new markets in a mutually beneficial way.