Do you know what we offer at our Customer Care Center?
- New phone connections, reconnections, or extensions
- Sales and service inquiries
- Changes to existing services
- Account inquiries
- Payment of Bills
- Telecom Fiji is committed to building a better Fiji by being the best in service, providing quality communications and making it easier for people to keep in touch.
Our goals in delivering customer services:
- Courteous and helpful assistance with all transactions
- Complete information on all Telecom Fiji’s products, services, prices and payment options
- Billing procedures (and clear explanations of charges).
- Complaint lodging, escalation and resolution procedures
- Repair service for all equipment leased from Telecom Fiji Limited maintenance staffs are ready to respond to all calls for assistance
- Listing of your name, address and telephone number in the Fiji Telephone Direct
Telecom Fiji has Customer Care Centers around Viti Levu and Vanua Levu.