Do you know what we offer at our Customer Care Center?

• New phone connections, reconnections, or extensions
• Sales and service inquiries
• Changes to existing services
• Account inquiries
• Payment of Bills
• Telecom Fiji is committed to building a better Fiji by being the best in service, providing quality communications and making it easier for people to keep in touch.

Our goals in delivering customer services:

• Courteous and helpful assistance with all transactions
• Complete information on all Telecom Fiji’s products, services, prices and payment options
• Billing procedures (and clear explanations of charges).
• Complaint lodging, escalation and resolution procedures
• Repair service for all equipment leased from Telecom Fiji Limited maintenance staffs are ready to respond to all calls for assistance
• Listing of your name, address and telephone number in the Fiji Telephone Direct

Telecom Fiji has Customer Care Centers around Viti Levu and Vanua Levu.