High-speed Internet access is considered an important and even vital communication service by hotel guests, visitors and convention planners. The question is not "if your hotel should provide highspeed Internet access, but how to do it in a cost effective and profitable manner. The Telecom Fiji Group offers end-to-end Internet infrastructure solutions tailored to meet the needs of the hospitality market, providing your hotel with a new source of revenue and differentiation opportunity.
What are Telecom Fiji's Hotel Internet Solutions?
Telecom Fiji's Hotel Internet Solutions enables hotel operators to deliver broadband Internet access to every room, conference center and nominated public areas within a hotel complex while keeping customer management and billing administration simple.
Telecom Fiji provides two Hotel Internet Solution options:
(a) Connect Hotspot Solution - provides a wireless broadband service under a revenue-sharing model in partnership with Connect. Please refer to the Connect Hotspot brochure for more information.
(b) Managed Hotel Internet Solution - provides a simple front-desk application for customer management together with a billing engine linked to the hotel's Property Management System (PMS). This option provides hotel operators with full control over billing rates and revenue.
How does Telecom Fiji's Managed Hotel Internet Solution work?
For the hotel operator, each net-enabled room or area is connected to the Internet via Telecom Fiji's Internet Billing Appliance, an intelligent device which works in concert with the hotels PMS to assign Internet access privileges to hotel guests as they check-in. The Internet Billing Appliance ensures that only authorized guests are allowed access to the Internet and logs billing activity directly into the hotel's PMS based on rates set by the hotel operator. In this way, hotel operators maintain full control over both the basis and rates of billing charges while presenting customers with a consolidated bill for services used.
For guests, the solution simplifies the net experience by automatically redirecting guests' browser application to a welcome log-in page, which the hotel can customize to suit its brand image. Once authenticated, guests can access the web, send and receive e-mails or access corporate networks
via secured VPN1 connection without the need to change any computer settings. Guests can enjoy this simple experience from the comfort of their rooms or in any net-enabled area of the hotel.
Telecom Fiji's Managed Hotel Internet Solution provides hotel operators with the following key benefits:
· Enables hotel complexs to become broadband ready quickly.
· Assists hotel managers in increasing occupancy rates and capturing a new revenue stream.
· Retains all revenue generated from the service;
· Improves guest and visitor loyalty through simplified user experience.
· Strengthens the hotel's brand image with customized portal.
· Provides flexible charging on a per room basis or by time used, volume consumed or flat fee.
· Integrates with leading hotel PMS for consolidated guest billing.
Why choose Telecom Fiji as your partner for Hotel Internet Solutions?
Telecom Fiji's Hotel Internet Solutions allows hotel operators to deal with a one-stop-shop service provider who coordinates, delivers, integrates and supports all infrastructure required to get and maintain a hotel on-line. This includes providing project and technical expertise to install and support components for ISP connectivity, in-room broadband access devices, wireless hotspots and billing appliances.
With Telecom Fiji's Hotel Internet Solutions, all hospitality constituents win. Guests are provided with an easy-to-use, secure interface while Hotel operators are able to quickly introduce Internet access services, increase occupancy, improve satisfaction and generate additional revenue.