"What our customers are saying about us!"

Avikash Sen of Mineral Waters Fiji Ltd wrote to thank Pita Ligaiula & Gyaneshwar Pillay for their dedication and hard work.

‘Thank you very much for your quick response in getting our telephone lines back on. I think your efforts in giving us priority shows your respect towards your customers.

If someone of your callibre had attended to our complains before then we would not have had a problem .

I thank you once again for quick response to our complains and we truly appreciate your efforts”.

Thanks
Avikash

Osea Tuidraki, Manager Access O&M West, also wrote to thank the Development & Planning Team West with those O&M staffs from Lautoka on their commitment to restore the Fibre break on the LTK-BA trunk.

Team Members:

1. Seruki Kalavo
2. Tevita Tuituva
3. Jale Daletuicama
4. Petero Vunisa
5. Esava Rokotakala
6. Setoki Rayasi
7. Eliki Matakicakau
8. Esava Mateboto
9. Semi Ravuaceva
10. Jona Tanaka
11. Chaitu Prasad
12. Vilikesa Koroi
13. Joeli Dakai

With the adverse weather condition and to be able to be innovative at the same time changing the way they believe would be the most effective option to restore the break, is commended.

With this type of behavior embraced by all in Access we would contribute a lot in the survival of TFL and enjoying more benefits from a Profitable organization.

God bless & keep up the team spirit & commitment.

Osea Tuidraki

Manager Access O&M West

Osea Tuidraki, Manager Access O&M West, wrote to commend for the tireless work put in by Lai Tuinamoala during the flooding crisis.

“I believe a special reward should be awarded to Lai for his courage and determination to do his best to safe the Nadi Exchange. Even though nature won the battle but Lai with his family should be rewarded. While he was trying with part of the family to save the exchange his other members of the family were facing the brunt of the flood at their residence. I take my hat off for Lai & the family”.

Vinaka
Osea Tuidraki

January 2009

Eileen E. Robinson-Waradi, Executive Assistant, Secretariat of the Pacific Community wrote to thank TFL for the efficient service. Mark Albert & George Wilson attended to the query.

“I would like to express my deepest appreciation for your prompt action to my request. After speaking to you this a.m. the technicians were on campus within the hour attending to our complaint. For information most of the lines have been restored”.

Again thank you for your continued support.

Regards,

Eileen

Mr Tabilai wrote to thank Nabou and team for their efforts:

“This is a commendable job you did that is indeed greatly appreciated by the customers to travel all the way simply to say thank you.

We have to continue to search for new customers with existing CDMA coverage. Plse keep up the good efforts.

Nabou & Team

Small may be to us but huge for some customers in remote areas as such.

Thanks for the efforts and hard work.

Merry Christmas”

Save

Mr Atif of Punjas wrote to thank Yogita Devi for providing excellent customer service:

“I would like to take this opportunity to thank ATH Group with regard to Telecom Fiji (West) and exceed (West), who have attended to our request very promptly.

Also I would recommend you to Telecom, for your ever ending commitment to your customers as you have actioned our issues very actively and it could be said the same for the Exceed member you came on site with you and resolved our issues with ease.

Once again your assistance will highly appreciated and we hope to continue this way forward.

Have a nice day”

Atif

Emily Fatiaki of ATS wrote to thank GP and tfl team for excellent customer service:

Bula vinaka to the TFL team!

Thank you all very much for promptly organising to have our landline number programmed on the EasyTel line.

The line was tested this morning with excellent backup service from the TFL team.

We appreciate the excellent team-work from all concerned and wish to commend you all for a job well done!

Vinaka TFL and hope you all have a pleasant day!

Regards,
Emily

One of our residenstial customers Mr Rizwan wrote to thank Sofie Nisha:

“Thanks for the excellent customer service. It is always nice to know that people like you go beyond your normal duties to help and assist customers like us”

Kind Regards
Rizwan

December 2008

Kamoe Pesamino of Savusavu Labasa wrote to commend for Petero Sekilagi:

“The Dedication & commitment from people like Petero has propelled tfl to the front in back-up service & customer care. Please echo my gratitude to Him and the Team”

Thanks
Kamoe

Kerry Donovan of Pacific Blue Foundation. Mr. Donovan wrote in to commend Sajjen for his loyality.

I just want to say thank you for what a great job Sajjen did in Pacific Harbour helping get my broadband going.

He was walking past my apartment to his car to go to the next job and I saw the Connect name on his car, asked him to help repair the modem problem as we had urgent emails to send. He came and did it straight away.

He was offered some IT work after hours by my colleague but he refused politely, saying that he respected his position and responsibility towards his employer, Connect, and would never do side jobs.

I wanted to let the manager of your maintenance team know what a good job he did and that his loyal attitude makes me feel good I am with Connect.

Thank you Sajjen

Regards
Kerry

November 2008

Margaret Koto from Colonial National Bank wrote to thank the TFL & Xceed team for excellent customer service.

“I resound the same sentiments to you and your Team Joseph. So thank you again for assisting yet again in our hour of need.

And to you as well Soni for continuing to be on top of our Telephony/Comms issues.

Keep it up team!

Sainiana Tabualevu wrote to thank Amnada & Sajjan for their excellent effort:

“I must congratulate the two staff that was on duty on Monday (27/10/08) evening (5:00pm - 6:00pm), if only I had written their names because they made me change my mind about the services you offered. The guy changed the password without any hassle and a few minutes later, a lady (I recognise her as the dark friendly one that comes out sometimes if we have technical problems) came online. She explained everything and was able to explain that when the error 916 or 619 it is to do with the wrong chord connection with the modem and laptop. So simple and so friendly.

I want to highlight this because it was the end of the day and everyone was getting ready for Diwali but they were able to be cool and assist.

Please convey my vinaka vakalevu to them and I wish I had dealt with people like them earlier.

Vinaka.
Sainiana Rokovucago-Tabualevu

Annabel Ducia from FEA wrote to thank Moave Ducia, Peceli Ravasua and Mohammed Altaaf for the wonderful services provided by them.

“I would like to thank team Telecom for the excellent service rendered last night. All went as planned fro Telecom end. We did have hiccups from VT’s end but that did not hinder our service to our customers.

Please convey our thanks to all who are part of this.

Thanks
Annabel D

September 08

Mr Kay Thomas wrote to thank the Connect team for a wonderful service provided to him.

“My name is Kay Thomas and live in mountain view, martintar, nadi...just wanted to let you know that recently i had a problem getting my computer to connect to internet and your staff were very helpful, courteous and efficient, in particular Taina, Jasmine and Arviin....they worked as a team and before i knew it, Arvin arrived and found the problem and replaced the modem.

I also had another problem yesterday afternoon Tuesday, 2nd September around 4pm....I was a bit dubious whether i could get help at this hour of the day but was wrong...the team in Suva office, Binesh and Masi worked on the problem being blocked from getting into Microsoft internet explorer....we tried a couple of things and Binesh said he would get back which he did and between he and Masi, i was able to restore my internet line to normal in no time at all! I was very impressed and appreciated their efficiency, reliability, courtesy, and team work...

Your invaluable service and the staff that run it are highly appreciated”.

Thank you.
Kay Thomas

June 08

Mrs Sainiana Waqainabete, Principal Assistant Secretary Media Liasons Officer wrote to commend for Eroni Tawayaga for his efficient service in programming the 0800 toll free line.

“Thank you for the efficient service Eroni. Appreciate your attention’.

Kind Regards
Sai

Commendation from villagers in Bua:

Call received on DTerm 2117 @ 3:50pm thanking TFL for the wonderful service rendered as the villagers are now able to use cdma from their own house. They used to look for high cliff/peaks for better reception but TFL has however made it easier for them by installing another BTS in Nawaca , Bua.

Mr Frank Taukave of Save the Children Fiji wrote to thank Ian & Kereni Colawai:

On behalf of the Board of Director and Staff we thank you sincerely for your generous contribution towards the sponsorship of the first ever 2008 official function for Save the Children Fiji. We have extremely blessed that corporates such as Telecom Fiji came forward in support and assistance in ensuring that Save the Children Fiji continues its efforts to keep the work alive in Fiji and for that we are extremely grateful.

Please pass on our sincere appreciation to Kereni Colawai and Ian Lyons for their assistance in ensuring that the event was a true success.

We thank you and look forward to working with you again in the near future.

Yours Sincerely
Frank Taukave
Fundraising & Marketing Manager

May 2008

Mr Darren Chew of ANZ wrote to thank Ravin:

Thanks for your continued support. Your efforts are much appreciate by all at ANZ.

Best regards,
Darren Chew
Network Services
Australia and New Zealand Banking Group Limited

Mr Michel Delavictoire of French Embassy wrote to thank Munaf & Taina for:

Their teams work in disconnecting and activating their telephone lines.

“Thanks a lot for efficiency, thank you again to all the TFL team”

Regards
Michel Delavictoire

The Chairman, Transtel Board Mr Pratap Singh wrote to commend for the effort put in by TFL/Transtel team during the Bula Fiji Launch:

“The launch of the Bula Fiji on Friday 18th at Lali Room, Holiday culminating in months of development and preparation was impressive by far giving us mileage by introducing the product to the general public especially to those in attendance. It was encouraging to receive accolades from the Minister’s office.

The preparation and thought that went into the launch is commendable and I would appreciate you passing this commendation for a job well done to the team – Ian and Salote and their staff as well as the Bula Fiji team under Rupert.”

Chairman
Transtel

March 2008

Aminiasi T Bigitibau emailed to thank Asena Kau;

One of your company employees, Asena Vucago Kau gave me such excellent service that I must let you know about her contribution to your company's reputation. I want you to have a genuine appreciation of the time and effort Asena put into immediately solving my telephone extension problem in the office and seeing to it that I didn't get back out to your complaints section like I was doing daily over the five days before talking to her about it. I had a long pressing problem she solved very efficiently and at a very odd hour with a very helpful attitude. I wanted to let you know I appreciated Ms. Kau's efforts. It is also good employees like Asena Kau, who give of themselves in real service, who make your company great.

Cordially,

Aminiasi T. Bigitibau
PLANNING & DEVELOPMENT UNIT

Gale Tanu emailed to thank Timaiama & Chandra;

I want to advise TFL staff of the wonderful, very helpful service I received on different occasions from both Ms. Timaima Vuli, and also Miss. Chandra Prasad. I am in a very difficult position, rarely able to leave home due to serious illness. I want to say that these two ladies were both willing to help me, and were so kind and thorough in doing so...they never treated me as a nuisance. Also, they followed through with their help. These two are very, very special employees of TFL.

Many thanks. Gale Tanu

Richard Broadbridge emailed to thank Anitelu Mataisuva;

"I'd like to highlight the very good work done by a staff member of Xceed. His name is Matai and he took the time and effort to fix a problem I'd been having with my direct line. I was told last week that it was an internal issue and nothing could be done, however after calling back, Matai turned up and rectified the problem within 4 hours".

Kind regards
Richard Broadbridge

Myo Beets wrote in to commend Sairusi Madigi and, Nemani Morowaitui and Ashok Kumar for a job well done!

"I had consistent visits from Sairusi Madigi followed by back-up calls and e-mails to keep me informed. The staff were well informed and always willing to help. The employees of Telecom were the most helpful and accommodating of people that I have met, right down to the boys that dug the trench and pulled the cable - they always kept me informed on the progress of their work. The work was done in a very efficient and business like manner, with excellent rapport and outstanding communication. I am totally impressed with the speed and service that Telecom Fiji has shown me from start to finish and is a huge step ahead of the service that I would have received in my own country."

Betty called to thank Sulueti Delairewa, Mosese Boladrau & Kripa Lal

The team did an excellent job in getting the Fax unit connected for a customer while she had been following up with the customer services. The problem was solved when an outdoor antenna was installed as there wasn't any signal. "Thank you to the team for a job well done," said Betty.

Atelina Muavono, emailed to thank Timaima for her wonderful customer service:

"Thank you very much Timaima for your prompt action/response to my query. Thank you too for clarifying matters for my future reference and putting all my concerns at rest. I was just not receiving the right explanations from those that I had sought their assistance from and this is why I was forced to take this matter through this channel - I know too well the importance of observing protocol.

There's no substitute for hardwork, honesty, commitment and knowing your role in the organisation and customer service in deeds!"

Laurie Mellsop, Managing Director Colonial Group Fiji wrote in to say:

"On behalf of the Colonial Team I would like to extend our sincere appreciation to the TFL Team, including Xceed team, who have provided us with outstanding service and assistance over the past three days. Their tireless efforts in enabling us to get phone and data connections to our teams displaced by the fire has been fantastic and it has enabled us to minimize disruptions for our customers. A big vinaka vakalevu to your teams."

TFL Internet Look

Just a special note, thanking you & your staff for the fabulous design & great look of the TFL URL. Now I can say we are part with most of the well known leading companies here and abroad.

Keep up the good work.

Cheers,
Erami Rasaubale

September 2007

LINE FAULT - WEST MOTOR INN TOUR DESK

Have just been advised that our line at West Motor Inn Tour Desk is okay now - I have also called this number to double-check (test) from this end.

I understand Sashi (TFL Technician) was assigned to attend to this fault - we wish to thank Sashi for a job well done, as well as fixing the fault ASAP.

Regards,
Emily Fatiaki
Administration Assistant

A Ms Lavenia Lunskis from Taveuni #8880513 called tonight at about 6.55pm to acknowledge Suluia Naivalu's service which she rendered to a customer who was trying to locate a number from an old address in Melbourne. Buna took an extra mile to locate the number and connect the call to the satisfaction of the customer.

Ms Lunskis highly commented on the service and advised, that is the kind of service our customers value.

Thanks
Lavenia Yavala

Suva Christian Comm.School convey their very sincerely VINAKA VAKA LEVU for the Fast & Friendly Service for the new installation of their phone.....to Mark Albert & his team, Ali,Sheik...Uday Sen & Team down at ACCESS NETWORK - WALU BAY.

Keep up the good work
'SPIRIT OF EXCELLENCE'

GOD BLESS & THANK YOU ALL !!!!!!!!!

August 2007

A Special Thank You

I just wanted, on behalf of all residents at Oneva and "down the coast" to thank you all for listening, hearing and being there for us to acquire this wonderful service. I sent an email to all those who had registered for broadband and the word is out. Everyone knows we have it and they are very thankful and very happy. It's all I heard in town today, I think it will take another week before we all settle down.

I've been hooked up 1.5 days so far and it is running really well, no "hiccups or burps" yet. I feel like I'm a kid in the candy store still…and it was indeed a pleasure to finally meet up with you Mika and Siti. I'm sorry I missed Isakeli, please do pass along to him how excited we all are and many thanks.

I know some of you were tired of hearing our phone calls and emails, but better one person than 20! So on behalf of all of us…vinaka vaka levu…many times over.

Moce
Claire Voldeng.

Good Morning Sharon,

I wish to thank you so much for your kind assistance on helping me hooking up my E-Mail, you don't know how easy my work is now for me. This is how much I am so used to working on E-mail and prior to this I was doing my work from home. At least now I don't have to keep running home to use the E-mail.

Thank you once again and I only wish there were more people like you around that with a flick of a finger things gets done.

Have a good day
Regards
Helen Kamsoo
Manager-Fiji

Xceed was to carry out the programming of extension 264 in the Board Room at ATS Pacific office and was commended for fast turn around.

Bula All Thank you very much for attending to this ASAP. Sekove has already programmed / tested this extension for direct dialing,

Regards,

Emily Fatiaki
Administration Assistant
ATS.

Tavale bula vinaka.

Just got in today from the West. Please relay our biggest appreciation to the Telecom team here in Labasa. That service was really fast. I was just notified that we can now have access to easytel lines.

Once again vinaka vakalevu Tavale & Jagat for your help. May you both have a blessed afternoon.

Vinaka Vakalevu

Dear Rebecca

Over the last week I have had occasion to need regular Connect help. Amanda has been excellent and really went out of her way to assist. Sajjaan and Floyd have also been very helpful and have provided excellent technical knowledge.

I wanted to write this in appreciation

Sincerely

Jeff Buchanan (Dr)
73 Domain Rd Suva
331 767

July 2007

"I would like to thank everyone who contributed to the successful installation of BRI circuits at FNPF Lautoka. I am happy to announce that the cutover was very successful. I was very impressed with how this installation was handled by all involved and carried out by the TFL guys in the West, Joji Navumai and Inoke Vosailagi. Probably one of the smoothest installations ever," wrote Christopher Nand, FNPF Lautoka.

"Thank you TFL for VTSat services. The villagers are really pleased that they can now call anywhere at anytime!" said Togo Villagers in Qamea

"Big Vinaka Vakalevu to Tu Meli. Have to say he did a wonderful job fixing all the faults," wrote Mr. Rohit Kant, Service Express/Start Service Brand Standards Manager for the Sheraton Denarau Villas.

"My sincere thanks to TFL Staff who worked diligently to fix my telephone," wrote Dr. Fatiaki.

"Vinaka to Janeti and Jese - their quick response and follow-up deserves recognition - the problem I had with my broadband was quickly attended to and rectified. I was informed of their progress throughout which showed high level of professionalism on their part! I believe Connect and TFL have risen to the occasion, and are among the best customer services that is up on par right there with the rest of the world - that I have experienced" - wrote Lai Merumeru.

Mr. Bupendra Solanki wrote, "Thank you to TFL for connecting my phone - TFL you're Simply the Best!"

"Thank you, thank you, thank you, there is a proper connection box outside the building and all wires are protected and concealed. Paula Vuakilau and Ben are what TFL should aspire to, they are friendly, courteous and take pride in doing their job correctly," wrote Russel A Baumann, Baumann Investments Ltd, Pacific Harbour.